Returns Policy

By purchasing from Ankaralover.com, you agree to the following returns policy.

RETURNS

  • Orders cannot be cancelled once they are placed.

    • You may initiate a return by contacting us after your order is delivered.

  • Customer service must be contacted within 24-48 hours regarding any returns.

    • Returned items must be received within seven days of approval.

  • Returns must be requested and approved.

    • Allow 3-4 business days after the return is delivered for review and issuance of store credit (no refunds).

  • Conditions for Returned Items:

    • Items must be unused, in the same condition as received, and in their original packaging.
    • Items must not have holes, rips, stains, or any damage.

  • Returns due to address issues will not be refunded.

    • Store credit will be provided for any remaining balance from switches or rejected returns.

  • Returns Require Proof of Purchase:

    • Receipt or proof of purchase is required to complete a return.

  • Items Not Eligible for Returns:

    • Undergarments, accessories, masks, bodysuits, and swimwear due to sanitary reasons.

  • Orders Cannot Be Cancelled or Returned if your event is cancelled or rescheduled.

  • Right to Refuse Returns:

    • Ankara Lover reserves the right to refuse returns if goods are not in salable condition or are damaged.

  • Quality Control and Customer Responsibility:

    • All items go through quality control before shipping. Customers are responsible for any damages caused after receipt. Handle with care.

  • Shipping Fees for Rejected Returns:

    • Customers are responsible for shipping fees for rejected returns.

  • Restocking Fees:

    • 10% restocking fee applies to rejected orders (including shipping charges) before store credit is issued.
    • 12% restocking fee applies to all returned items before store credit is issued.
    • 15% fee applies to items returned with rips or stains (try on clothes with no fragrance or makeup).

  • Store Credit Policy:

    • Store credit will be issued for orders returned by the post office for any reason, including address issues.
    • Maximum of two returns may be approved per order.

  • Shipping Responsibilities:

    • Ankara Lover is not responsible for shipping, reshipping, or returns fees.

  • Returns Due to Personal Preferences:

    • Returns for personal preferences will not be accepted.

  • Ankara Lover is not responsible for:

    • Damaged items in the mail.
    • Lost or stolen items.

  • Non-Refundable Fees:

    • Shipping fees and taxes are non-refundable.

  • No Direct Exchanges:

    • Customers can use store credit to make exchanges or other purchases.

 

    If you have any questions, please contact us via email at Support@ankaralover.com